What type of information do I collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email; payment details, comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address bank card information (card number, expiry date, and billing address). All data is processed and stored, including encryption of your personal information using SSL technology. To prevent unauthorised access or disclosure of your data. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Sometimes we may share anonymous data with third parties such as Google Analytics to gage the success of certain website pages or groups I offer.
This includes when you communicate with me by mobile phone or email; when you join an event; when you sign up for my newsletter (including your ‘open’ and ‘unsubscribe’ interactions with the emails and newsletters I send); or when you purchase a product from my store.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How long do we retain your personal data?
We keep your personal data for as long as it is needed for communication purposes and however long the law and any contractual obligations require us to.
We retain your email data until you unsubscribe from my newsletter.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Questions and your contact information?
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org. When you request that we delete your personal data, I will first of all ask you to confirm your identity. After this confirmation your Celestial Bliss Holistic account, including any active subscriptions will be deleted and your personal data will be removed from all mailing lists. Please note: I am required to retain your request for erasure including the nature of that request, plus how and when it was executed. I am also legally required to leave any financial records pertaining to past order numbers in Stripe, PayPal, and Wix Accounts for 7 years.